We are currently looking for an Experienced Customer Service/Administrative personnel for a full time permanent position located in Surrey Hills.
Tasks involved in this position are:
CUSTOMER SERVICE
- Responding to customer queries and complaints via phone and email
- Collecting and recording relevant customer and complaint information into electronic database and Excel
- Prepare reports / summaries in Excel on the information recorded
- Organize couriers and process product returns/replacements
ADMIN AND GENERAL OFFICE DUTIES
- Assisting with entering data and processing orders in the company's computer systems
- Assisting with collecting, organising and inputting information for the company's computer systems and spread sheets
- Assisting with completing and maintaining relevant product and customer-related paperwork
- Assisting with filing of both electronic and hard copy documents
Completion of general office tasks as requested by management
SKILLS REQUIRED:
- Professional and friendly phone manner
- Customer service focused
- Exceptional communication skills (oral and written English)
- Advanced use of MS Excel, Word, Outlook and general Windows application
- Accurate data entry
- Ability to work unsupervised in a hectic environment
- Ability to prioritise and be self-organised
- Ability to learn quickly
OTHER REQUIREMENTS:
- Australian permanent residency or citizenship
- Tertiary-level qualifications
- Proven prior customer service experience
Hours will be Monday to Friday 8am-3pm
This position is starting ASAP.
If you meet these requirements please click the APPLY button and attach your CV.
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