We are currently looking for an experienced Customer Service/Admin assistant for a full time permanent position located in Surrey Hills.
TASKS INVOLVED WITH THIS POSITION ARE:
CUSTOMER SERVICE
- responding to customer queries and complaints via phone and email
- collecting and recording relevant customer and complaint information into electronic database and Excel
- prepare reports / summaries in Excel on the information recorded
- organize couriers and process product returns/replacements
ADMIN AND GENERAL OFFICE DUTIES
- assist with entering data and processing orders in the company's computer systems
- assist with collecting, organising and inputting information for the company's computer systems and spread sheets
- assist with completing and maintaining relevant product and customer-related paperwork
- assist with filing of both electronic and hard copy documents
- completion of general office tasks as requested by management
SKILLS REQUIRED:
- professional and friendly phone manner
- customer service focus
- exceptional communication skills (oral and written English)
- advanced use of MS Excel, Word, Outlook and general Windows application
- accurate data entry
- ability to work unsupervised in a hectic environment
- ability to prioritise and be self-organised
- ability to learn quickly
OTHER REQUIREMENTS:
- Australian permanent residency or citizenship
- Tertiary-level qualifications
- Proven prior customer service experience
Hours will be Monday to Friday 8am-3pm.
This position is starting ASAP.
If you meet these requirements please click the APPLY button and attach your CV.  |